Get in Touch with Us

Live Chat and Contact Form

The live chat button sits in the bottom-right corner of every lobby page, a small speech-bubble icon that turns green when an operator is free. Tap it for anything that needs a fast answer—account login snags, bonus questions, or a stuck game round. The contact form lives under the Help menu and sends a typed message to the support inbox. Use it when you want a written reply you can refer back to, such as explaining a disputed transaction or requesting a closed-account review.

Languages and Hours

Support answers in English and Bahasa Malaysia. Outside 9 am to midnight Malaysian time, the chat icon stays grey, meaning no one is at the keyboard—any message sent then gets a reply once the next shift starts. The form collects messages around the clock, so you can write in at 3 am if you prefer. Those are read in the order they arrived when the team comes online, not earlier.

What Not to Send Publicly

Support never needs your password, your full card number, or a one-time code to help you—those items are only for you to enter on the secure login or payment screens. If anyone asks for them in chat, it is not the platform. Sending them over a public channel risks your account before a human even reads the message. Stick to your username and the transaction reference; that is all the information the team requires to verify you and fix the issue.

What to Have Ready in Chat

The single fastest way to get a useful first reply is to drop the transaction reference ID—it is a string of letters and numbers in your account history next to every deposit or withdrawal. Paste that in your opening line. Also mention which payment channel you used, such as Touch 'n Go eWallet or a bank transfer, and roughly when you sent it. The operator then pulls up the record instantly instead of asking you to hunt for it.

Expected Reply Times

Live chat during the active hours usually connects you to an operator within three to five minutes. If the team is handling a rush, the queue message will tell you how many people are ahead. The contact form generates an auto-reply to confirm receipt, then a human reads it within a few hours on weekdays and the next morning on weekends. Complex cases needing extra checks may take a full day.

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